I'm seeking job opportunities for new professional and personal challenges in Sales, Marketing & Business Development / Project Management related role.
Here's a snapshot of what I'm looking for:
From a very young age, I have been interested in the way how businesses are operating? My enthusiasm for business and entrepreneurship grew while pursuing my first degree in Business with major in Accountancy in Australia. Since then, I acquire further knowledge through the MBA with major in International Marketing from USA - acquiring business marketing competitive advantages in the context of internationalization of business in global economy. Instead of realist, I would picture things in their aesthetic form. For me leaves are not just greens. If you look properly, they sway delightfully following the rhythm of winds. I believe we are living in a visually beautiful milieu and I enjoy capturing every single moment through visionary.
In addition, glancing at my progression from naive adolescent through experienced adulthood, I completed the MA in International Business Management for China with distinction in London UK that change perspective of direction. I feel that I have developed my distinctive style of working by applying both creative nature and scientific schema to meet a specific goal. That being stated, I am aspired to pursue a creative career that has a scientific flair to it. Having worked professionally in diverse environment and industry has taught me to be versatile. Therefore, I'm seeking opportunities for new professional and personal challenges.
Here's a snapshot of what I have got to offer for potential employers/organizations:
B.Business (Accountancy) Aust, MBA (Intl Marketing) USA, MA (Intl Bus Mgmt for China) UK
Contact Email: Protected content
An energetic chartered management professional versed in business commercial strategy, finance and people management with a strong background in customer sales and innovative business services seeks opportunities for new professional and personal challenges. In addition, a cross-functional professional with over 20 years of progressive management experience with multiple industry portfolios in dual-discipline role related to customer sales services and business commercial strategy.
As well, a self-starter and results-oriented with a positive, can-do attitude who is
driven to learn, improve and succeed in fast-paced and competitive environments.
Moreover, brings strong leadership, strategic-planning, analytical and presentation
skills. Yet adaptable, talented at managing and motivating dynamic cross functional teams in multicultural environment. Customer focused, quality-oriented and proactive in resolving issues with exceptional organizational and communication skills.
Business and requirements analysis
Creative and innovative
Cross-functional team management
Complex problem solving
Sales and business development
Exceeded corporate target for new sales and revenue for 20 months consecutively with Etihad Airways since Mar Protected content Oct Protected content creative selling techniques:
Surpassed all sales goals by more than 200% Protected content %
Top performer across the whole Etihad's Global Contact Centers worldwide
Initiated, spearheaded and launched well-received MediaBanc Group of Companies annual regional corporate conference with significant success of innovative programs:
Initiated regional team-building program which resulted in improved business processes and productivity
Spearheaded new rewards and recognition program which increased staff retention
Launched staff development mentoring and coaching program resulting in increase productivity and business performance
The Princeton Review of Malaysia:
Innovated and developed highly effective sales and marketing strategies, and innovation of blended test-prep academic solutions for The Princeton Review of Malaysia:
Consistently exceeded sales and revenue goals by more than 200% each month within the initial 2 months of joining the company
New Horizons Computer Learning Centers of Malaysia/Singapore:
Exceeded business goals by over 200% on a quarterly basis through innovative integrated training and certification solutions, which led to quick succession of promotion with New Horizons Computer Learning Centers of Malaysia/Singapore, initially from a branch Sales Manager to become:
General Manager within 9 months and subsequently,
Group Director of Sales & Marketing within 12 months
Feb Protected content Sep Protected content
Sales & Business Development Consultant
CONNECTIONS CREATION - Manchester, United Kingdom
To provide start-up business advisory and consultancy services for home-small
entrepreneurs as well as organisations and individuals, helping to manage strategic
change, innovation, cultural transition and goal achievement.
To enable entrepreneurs to efficiently and effectively navigate the business challenges that are required of every businesses particularly start-up and small business, but are not part of the entrepreneurs' area of expertise and experience.
Nov Protected content Jan Protected content
Commercial Guest Experience, Global Contact Centre Consultant
ETIHAD AIRWAYS - Manchester, United Kingdom
Delivering inspirational, creative and innovative customer-focused experience in sales, services and promotions across all business/markets
Addressed customer service inquiries in a timely and accurate fashion
Provided accurate and appropriate information in response to customer inquiries
Built customer loyalty by placing follow-up calls for customers who reported product issues
Jun Protected content Nov Protected content
Business Consultant, Commercial Operations - Project basis
YANG SING LIMITED - Manchester, United Kingdom
Reporting directly to the Managing Director/Chief Executive, the role responsible for
leading ongoing strategic improvement initiatives in the support of the dine-in and
special occasion banquet businesses while managing daily operations focused on clearly defined performance indicators
May Protected content Jul Protected content
Sr Manager, Commercial Operations & Sales
HIGHWAY BOUTIQUE HOTEL & WELLNESS CENTER - Ipoh, Malaysia
Reports to Board of Directors, responsible for providing the strategic leadership for
customer-focused initiatives in the support of optimizing hotel occupancy rate and
wellness patronizing level while managing daily operations focused on clearly defined performance indicators
Oct Protected content Jun Protected content
Senior Manager, Inside Sales
DELL GLOBAL BUSINESS (ASIA PACIFIC) - Penang, Malaysia
Team Leader for Dell Asia Pacific SMB Transactional, South Asia Direct
Leading by example, managing by objective, coaching and mentoring the team in support of the Small Medium Business Transactional market segment for South Asia region business goals
Sales management of day-to-day tactical and long-term strategic activities within the business unit and focused on clearly defined performance indicators.
May Protected content May Protected content
Regional Manager, Head of International Business & Sales
MEDIABANC GROUP (SOUTH EAST ASIA) - Kuala Lumpur, Malaysia
Assist the CEO regarding business development related matters in international business.
To manage, monitor and control all business development activities outside of South East Asia.
Assist Country Managers of 6 countries to provide business support to the South East Asia market and operation, as well as ensuring continuous development of requirement from this market.
Researched and secured new regional and international accounts Addressed questions and concerns regarding products, prices and availability.
Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
Supervised account managers and worked closely with company executives to identify new business opportunities.
Collaborated with CMs to prepare and deliver quarterly performance reports and reviews against budgeted.
Developed and execute annual sales plans and strategies for international business.
Oct Protected content Dec Protected content
General/Country Manager, Malaysia
THE PRINCETON REVIEW (TPR) MALAYSIA - Kuala Lumpur, Malaysia
Managed the day-to-day tactical and long-term strategic activities within the business and focused on clearly defined performance indicators.
Optimize business performance by leading ongoing strategic business improvement
initiatives in the support of the primary franchised TPR's test-preparation for GRE,
GMAT, TOEFL and IELTS; and the secondary business of Sara Beattie's corporate training.
Conducted operation cost, training schedule, trainer's contract performance, variance and risk analysis. Reduced and controlled expenses by improving resource allocation.
Drafted business plans, budgets for quarterly and semi-annual business reviews.
Presented company goals, objectives and business performance to principals
Feb Protected content Jul Protected content
General Manager, Malaysia & Indonesia
COMTRAIN COMPUTER ACADEMY - Ipoh, Malaysia
Managed the day-to-day tactical and long-term strategic activities within the business and focused on clearly defined performance indicators
Spearheaded cross-functional initiative to achieve business profitability
Created and executed sales and marketing/PR campaigns, including new product
introductions and existing product development
Worked closely with company executives to identify new business opportunities and routinely participated in the sales process
Created solutions in the areas of inventory, reporting, distribution and system upgrades that led to business improvements and streamlined processes
Jan Protected content Dec Protected content
Director of Sales & Marketing / General Manager
NEW HORIZONS COMPUTER LEARNING CENTER (NHCLC) - Malaysia & Singapore
Leading ongoing strategic business improvement initiatives in the support of NHCLC - World's Largest Independent IT Training Company in promoting and delivering IT
professional training and certifications while managing daily operations focused on
clearly defined performance indicators to achieve business profitability
Monitored customer preferences to determine focus of sales efforts with innovation of training and certification programs
Created and executed marketing/PR campaigns, including new product introductions and existing product development
Directed strategic initiatives to achieve organizational objective particularly realized
revenue and business profitability
Built financial model, defined strategy and business plan for new business unit
Institute of Consulting UK - AIC Protected content
Chartered Management Institute UK - Associate Protected content
Malaysian Institute of Management - MMIM Protected content
Malaysian Institute of Insurance Protected content
Australian Society of Certified Practising Accountant Protected content
Master of Arts, International Business Management for China
OCT Protected content 2011
Middlesex University - London, United Kingdom
Academic Achievement Award - MA with Distinction
International Business Management for China - Distinction
Contemporary Chinese Economy and Finance - Distinction
Marketing in China - Distinction
International People Management and China - High Merit
Dissertation: Truths & Myths of Currency Conundrum - Distinction
MBA, International Marketing
JAN Protected content 2003
University of New Castle - Delaware, United States
Academic Achievement Award - GPA 3.8/4.0
International Marketing - A
Strategic Management - A
Human Resource Management - B
Operations Management - A
Project Management - A
International Business Management - B
Strategic Marketing - A
E-Commerce & E-Marketing - A
Business Finance - B
Thesis/Case Study - A
BBA, Business (Accountancy)
FEB Protected content 1992
Queensland University of Technology - Brisbane, Queensland, Australia
Academic Achievement Award - Graduate Degree
Major in Accountancy
Minor in Finance & Law
PROFESSIONAL TRAINING & SKILLS CERTIFICATION
Airline Computerized Reservation & Ticketing - GDS System: SABRE Protected content
Etihad Airways - Manchester, UK
Airline Computerized Reservation & Ticketing - GDS System: AMADEUS Protected content
Etihad Airways - Manchester, UK
Improving Management Productivity and Control Protected content
IMPAC University, USA
SyncSelling - SyncLevel: Buy-In-Process : Sell-In-Progress Protected content
People at Work AG - Germany
Sales Excellence Skills: The New BASE Protected content
Acclivus Corporation - United States
Microsoft Certified Professional / Microsoft Office User Specialist Protected content
Microsoft Corporation - United States
Speaking & Listening:
English - Fluent
Malaysian - Advanced
Cantonese/Mandarin - Advanced
Reading and Writing:
English - Fluent
Malaysian - Advanced
University of Kent, UK - Skills Strength Test Score
Available upon request