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UAE Visit Visa Rules.. (Abu Dhabi)

I have a confusion which needs some clarification.
My brother applied for a UAE visit visa last year but couldn't come. Now, he wants to visit me here and applied for a visa. The travel agent through whom he applied says that he did not travel on the previous visa, so the new visa is not being approved by ministry.

As far as i know, tourist visas are expired within 60 days whether you travel or not.

Can anybody tell me the solution.. Waiting for your suggestions

Abu Dhabi Forum