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Apartment approval wait time (Amsterdam)

We hired this relocation firm to help us with our move and to find an apt and we found an apt 2 weeks, than we were told we were accepted..than the relocation company told us the owner approved our demands/stipulations and the next thing we know the relocation company is telling us they are still waiting (after an entire 10 days) to sign the rental contract and actually give us the apt..I'm really confused and wondering if this normal there. ie. does it always take this long to find out if you're approved for a flat there? We are wondering if we're being told the truth cause this is starting to look shady..what's been your experience?