I am looking for an Inbound Sales and Service Representative.
Multilingual, English and (near) native Norwegian, Swedish and/or Danish speakers.
As an Inbound Sales & Service Representative, you are responsible for handling incoming pre- and post-reservations inquiries. As a Sales & Customer Service Representative, you will be working in different shifts and will be responsible for handling pre- and post-reservations inquiries. You are able to detect sales leads and make the final booking. Next to that you stimulate up-selling, cross-selling and customer loyalty. Most of the time you are the first point of contact for customers calling with our contact center. You provide service to our customers and try to exceed their expectations during each call.
For this job, we need multilingual people who are looking for a job for a minimum of 6 months.
You have a very good command of the Norwegian, Swedish or Danish language (near native, written and spoken);
You are also fluent in English, Dutch is not required;
You are able to work between 24 and 40 hours a week;
You can relate to customers and you can use key sales techniques to realize sales results;
You have excellent commercial and communicative skills;
Providing a high level of customer service;
Computer skills: Microsoft Office Suite and typing 25 words a minute;
For this vacancy you need a work permit and/or VISA Status for a minimum of one year;
Preferably you have experience in working at a call center and/or in a travel related industry. Especially experience at a customer service/ sales department or back office environment of a travel agency, tour operator or airline would be a great advantage.
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