we are looking for a French & Dutch speaker to work as a Webcare Agent!
is Social Media your passion, are you striving for an excellent customer journey, do you like solving problems and do you have sublime language skills to professionally play with words? Then we are looking for you to join our webcare team to service one of our international and innovative clients.
The Webcare team is active 24/7 and will communicate directly with our clients customers on social
media channels such as Twitter and Facebook. Our communication is to-the-point and transparent. As part of the Webcare team you will be responsible to manage and improve the online reputation of our client. In this creative position you will play with words to engage with their customers, increase their brand loyalty but most of all, make sure their customer service journey is excellent.
In this role:
-You will monitor all expressions about our client.
-You will reactively, as well as proactively, respond to our customers to help them solve a broad range of questions regarding their products and services.
-You will have contact with the product specialists of our client to make sure the information you provide to the customer is 100% accurate.
-Pro-actively share knowledge with our client in order to improve their products and services.
-Improve the consumer experience on all the social media channels our client is active on.
-You will be striving for 100% customer satisfaction on all social media channels.
-You are responsible to maintain and improve the online reputation of our client.
As an ideal candidate you have the following:
-You have strong affinity with consumer electronics.
-You have a Bachelor degree (or higher).
-You have excellent French, Dutch and English writing skills
-You are emphatic and you have the skills to translate this into writing. You really enjoy solving problems and helping customers.
-Available to work during the evenings, nights and weekends (24/7).
We offer: competitive salary and a flexible contract (16h-24h, 24h-32h)