Spanish Customer service (Amsterdam)
Our Client is a well known insurance company who's looking for an experience Customer Support Associate that is fluent in Spanish-English and another European language . The Customer support associate (CS) is the first point of contact with the customers within the organization.
In this role your are responsible for providing a complete service to the customers and includes policy administrating and basic claims assessing in line with the company’s standards.
•Maintains contact with customers and intermediaries in relation to questions about premium or policies. Carries out surveys in relation to customer satisfaction. Answers telephone calls -1st line- providing services to customers.
•Archives documents. Processes policies, requests and cancellations. Processes and controls commission statements. Processes data in intermediary administration. Maintain and display a thorough understanding of products, services and procedures.
•Processes all administration regarding claim handling. Communicate information in a responsible, effective and timely manner (both verbal and written).
•Contribute to the development of strong customer and client relationships, by understanding individual customer circumstances and requirements and delivering appropriate solutions.
-English language - level A2 - verbal and in writing
- Spanish language - level C1
-Experience in customer service
- Protected content listening skills.
-Good administration skills
-Ability to learn quickly and take on responsibility
-Ability to communicate effectively and professionally, strong verbal and written communication skills.
-Ability to multi-task, assess priorities and competently handle a variety of activities with a high-degree of accuracy in a fast-paced, deadline-driven environment.
-Intermediate level Microsoft Word, Microsoft Excel.
-Be able to work under pressure
Our client is an international insurance company in Amsterdam Zuidoost.
It is a fulltime job of 38 hours per week. It is a permanent position. The salary is max 31K per annun including 13th month.