We are looking for IT Support Coordinator Position(English Native Speaker)
About Cloud Industry :
Cloud Industry is a growing multi-national company with offices within Australia and Asia pacific. The business specialise in the development and implementation of Cloud solutions for our clients, particularly Salesforce solutions. Our business focus combined with technology expertise alomg with our developmenfor entre located in Bangkok Thailand, enables us to deliver practical solutions that ensure our clients achieve real business outcomes.
About the Role :
You will be working as part of the Client Support Team, providing functional and technical support to our clients and team members based primarily on the Salesforce platform. Mostly dealing with our client’s email and telephone requests, then coordinating with developerment teams to see that theappropriate solution is delivered to the client.
•Successfully resolving of support tickets to the clients' satisfaction by conducting support sessions to review and understand the client’s redevelops hat have come in via email, phone and web meetings.
•Monitor the activity & insure high quality of support interaction with clients.
•Coordinate the development team on all client requests and ensure the time estimates are achieved.
•Clearly and consistently communicate the project status to clients.
The most important element of your profile is your motivation and your communication skills. People should say about you that you are easy to get along with and rarely become overwhelmed when the workload starts to pile up. Ideally you manage time and projects well.
1.English Native Speaker (US, UK, AUS).
2.Problem solver oriented.
3.Good communication skills.
4.Excellent computer skills.
5.Great people manager.
1.Bachelor Degree in Computer Science, Computer Engineering, IT or related fields.
2.Analytic & Business focused person.
3.Ability to work in a team and to collaborate with other member around projects.
4.Experiences in CRM systems, especially Salesforce, Software implementation and related fields is a strong plus.
5.Good understanding of IT systems and structure (Database Object-Oriented, MVC and Cloud technology concepts).
6.Knowledge of Java, HTML and SQL.
7.Motivated to learn new technologies to increase your technical skills.
If you would like to work in an exciting, fast paced environment with a team of young motivated people then Cloud Industry is the right place for you.
Interested to apply for this position please send your resume to Protected content
Cloud Industry Applications
Protected content Building , 17th Floor.
New Petchaburi Rd. Makkasan, Rajthewee
Bangkok , Thailand Protected content