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Credit & Collection Analyst - German native (Barcelona)

We are currently looking for a new team member at HP in Sant Cugat. If you are interested, please send me your CV and a cover letter to Protected content

HP Credit and Collections is one of the most unique functions within the HP Finance Organization due to its customer-interfacing responsibilities to manage the receivable asset, one of the most important elements of HP's balance sheet. This dynamic team within the Finance Organization manages significant responsibilities in both the front and back end of HP's overall Customer-to-Cash Cycle. Through credit, our team analyzes, measures, and manages the risk inherent in our customer portfolio with an eye toward maximizing the efficiency of the revenue cycle. Through collections, our team maximizes HP's operating cash flow by ensuring the timely collection of Account Receivables to HP's Net-30 terms of sale. Members of the team require strong consulting, negotiating and conflict management skills, which allow them to identify, remediate and resolve issues impacting timely payment. The issues may be internal to HP or they may be associated with a customer process or approval.

Country/COE Specific Information (Insert here)

Hewlett-Packard offers challenging opportunities for experienced finance professionals seeking long term career diversity as well as provides opportunities for recent graduates to start a career in a multinational company. We provide a challenging, performance-based culture with strong autonomy and accountability. Due to an ongoing strong company revenue growth and site expansion we are enlarging the business unit. We are looking for new colleagues to join our team of professionals.


Manages and collects on an assigned A/R portfolio across multiple business segments. Researches and reconciles customer accounts, using multiple systems and tools. Ensures timely payment of HP receivables and resolution of customer issues preventing payment, and when necessary, negotiates and implements payment solutions within HP's policies and procedures. Develops and maintains strong working relationships with partners and customers in order to deliver the best total customer experience. Minimize HP's bad debt through early identification of "at risk" receivables. Understand and manage system strategies to maximize collection aging goals and Days Sales Outstanding (DSO). A thorough training and mentorship program will be delivered during the first six months of employment.


· Protected content daily collections strategies by effectively using collection tool GetPaid

· Protected content routine collection calls to determine payment status of accounts

· Protected content a sound business relationship with assigned customers

· Protected content follow up calls and send dunning letters/e-mails/faxes (as needed)

· Protected content work load to meet performance objectives

· Protected content workload with minimal supervision

· Protected content a demanding assigned portfolio effectively

· Protected content customer infrastructure, processes, and identify appropriate contacts in order to successfully address internal customer issues impacting payment performance

· Protected content at- risk customers to Manager and/or Credit

· Protected content in position with understanding of company/department polices, procedures, and compliance rules (BU guidelines, AFM, SOX)

· Protected content exceptional customer service

· Escalate/engage issues to appropriate internal ownership level (Sales, Credit, Operations and/or Management) within agreed business turn-around-times

· Identify & document customer disputes timely

· Communicate customer issues effectively via defined processes to internal partners (i.e., Order Management, Tax, A/R, Finance and Sales organization)

· Identify root causes of delinquency and recommend or implement a workable solution

· Identify bad debt or disputed receivables to be written off during the month and prepare the business case to be presented to your Manager and DRA (Default and Recovery Analyst) for further processing

· Process refunds to customers per policy.

· Minimize rework and improve payment cycle times


Education and/or experience:

Undergraduate Bachelor's degree or equivalent experience in a Corporate Collection environment


German native & Fluent English - this is our company language

Excellent oral and written communication




Problem solving and reconciliation

High customer service oriented


Strong initiative

Advocate of change

Team player

Knowledge sharing

Ability to work with deadlines


Interest in the economical business sector

Structured thinker and analytical skills

Comfortable working with numbers

Solutions oriented

System Knowledge

SAP, GetPaid, Excel, Word, PowerPoint

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