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Customer Support Agent (Japanese Speaker) BCN (Barcelona)

Customer Support Agent (Japanese Speaker)
Barcelona, Spain

As a Customer Support Agent you will play a crucial role in an important new partnership between
Arvato and Eurosport, by assisting Eurosport’s Norwegian customers with their questions and inquiries
related to the Eurosport Player service and ensuring excellent customer relationship management at
every interaction. Our Barcelona office is rigged for strong growth in Protected content , which offers a wide range of
opportunities for internal promotions and career development for the right candidates.

Main responsibilities:
- Receive and handle Norwegian speaking customer requests by email and chat
- Function as an ambassador for the Eurosport Player service
- Collection and maintenance of customer data
- Clarification of customer inquiries regarding service, subscription, payment and technical
- Work on requests and comments via the Eurosport Social Media channels

- Complete Japanese fluency on a native speaker level
- Experience in customer service, communications or similar roles
- Good knowledge of current social media channels (Facebook, Twitter etc.)
- Passion for community management and digital affinity
- Excellent communication & inter-personal skills

- The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities
- Highly competitive salary
- An ambitious company culture, encouraging internal promotions and professional development
- International working environment

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