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French native agents, online Games Support (Barcelona)

Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations.
We are the leading global business process outsourcing provider of customer care and complementary back-office processes.
According to the Black Book of Outsourcing, Sitel is the number one global call center outsourcing provider and received the top score in 11 critical performance categories including vertical expertise, reliability, innovation, trust, flexibility and customization.

We are looking for French native speakers with fluency in English to be part of a customer support team within a very atractive service.

The role of the Customer Service Representatives involves providing excellent customer service, supporting Massively Multiplayer Onlne Game (MMOG) consumers via chat, email and/or phones.
Through problem identification, troubleshooting, education and resolution, these experienced agents will be required to provide innovative and exceptional customer experience
You will be part of a team providing premium customer service via e-mail, chats and in game support. You will need to be able to respond in English and French.
Provide first contact resolution of customer issues via chat, e-mail and/or Phones.
Duties & Responsibilities:
¿ Troubleshoot and handle the most complicated and sensitive of customer inquiries.
¿ Answer queries via in-game tools, chat and e-mail
¿ Respond to consumer requests in a timely manner and high quality.
¿ Escalate issues using the appropriate procedures
¿ Keep abreast of technological changes and procedure updates as they arise.
¿ Attend any training courses and or updates when required
¿ Take ownership for your own development and performance improvement.
¿ To be courteous at all times to players, consumers and colleagues.
¿ To be part of a flexible workforce and take on all challenges presented.
¿ Understand and comply with all company and client security requirements

We offer:
Be part of a multicultural team
Be part of a very attractive call centre service
Time table: Full time, from monday until sunday with 2 days free during the week, mornings, afternoons or nights. Or only Weekends. or only 2 weekends per month.
Obra y Servicio contract
Paid Training period (with contract)
Real possibilities to grow inside the company
Salary: 17.000 gross per year (full time 39hours per week)
Company benefits:
- 50% discount in private health inurance
- Medical Assistance in-company (Sitel 22@).
- Iberbrok Corredor de Seguros: 10% less to Sitel¿s employees and their families in home insurance.
- Mortgage and loans with low interests through DEUTSCHE BANK
- HP Discounts
- Up to 40% discount on Philips products
- 15% discount on your car insurance, ¿Expert Ejecutivos Correduría de Seguros¿.

- Among others.

If you are interested send your CV to Protected content with the reference: "full time", "Only weekends", "Only 2 weekends"

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