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German Customer Engagement (Barcelona)

Our client is a well known multinational company with Support Operations established in Barcelona. For their International Business Support department, they are currently looking for a German speaking candidate in Customer Engagement.

The Job

in this role, you will have to be able to work in a constantly changing environment by supporting customer service inquiries/ needs via email and phone regarding services, information, logistic support.

As a member of the Customer Service team you will have to show good communication skills, patience, abilities to provide appropriate solutions and organisational qualities.

* Order management

- Handle inbound telephone orders from customers
- Ensure all orders, including those received by fax or email, are entered efficiently into our SAP computer system

*Customer relations
- Handle customer enquiries / customer complaints, investigate causes, record findings, and escalate to management
- Enter all fax, email, and proactive customer enquiries onto the scheduling system.
Data management
- Proactively maintain customer accounts. This will include remotely monitoring supply needs, coordinating production schedules and delivery windows, as well as maintaining customer contact
- Coordinating changes to deliveries and liaising with drivers
- React to changes in customer demand and resources (drivers and equipment).
Emergency response
- Be the first point of contact for out-of-hours emergency response

The Profile

- Native level of German + Excellent English level
- Previous experience in handling high levels of incoming calls activity
- Tenacity, ambition and sense of ownership and responsibility
- Ability to work under pressure and on own initiative and collectively as a team
- Self-motivation and focus on objectives and results
- Excellent interpersonal and communicative skills, verbally and written

The Offer

- Attractive salary package in line with market conditions: around 20.000€ / year
- Limited duration contract
- A company which offers learning and career development opportunity
- A dynamic team
- A respectful work enviroment and employer
- A company with worldwide presence and reputation
- Additional employee benefits such as discount in fitness club, parking, etc.

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