GERMAN TEAM LEADER/ COORDINATOR (Barcelona)
GRUPOMST has been a European leader in Call Centre Services since Protected content . The holding is made up of 10 specialised companies providing inbound and outbound calls services. We have contact centres in both Barcelona and Madrid, with more than Protected content from all over Europe.
GRUPOMST employees enjoy a number of benefits:
- Internal promotion opportunities
- Monthly awards- gifts for the best call quality
- Flexible timetables offered to suit family life
- Employee discounts for many of the products and services offered by our clients.
- Bonus for referring successful candidates to work with GRUPOMST
The successful candidate will be a highly competent, team player with extensive experience in managing teams in a multicultural environment.
Main responisibilites include:
Leading and coaching of the German SSC Team
Training of the team in new order processes or systems
Work management and setting the priorities
Elaboration and preparation of working instructions
Monitoring of the tasks in deadlines and quality
Reporting to SSC Manager and local Customer Service Manager in Germany
Contact Person for the team in general affairs
- Dynamic Multicultural work environment
- Immediate incorporation
- Full time position from Monday to Friday (from 8a.m. to 5p.m.)
- Working area: Les fonts (Terrassa)
- Competitive Salary, D.O.E.
- Job security
If you are interested in this vacancy, send us your C.V. to: Protected content