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Multilingual Customer Service Executive (Barcelona)

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Description:

We are recruiting a Multilingual Customer Service Executive for a multinational on-line reservations company. This person will be responsible for handling pre- and post booking inquiries and providing an excellent customer service. A native level of different languages is required even as excellent Customer Service skills.

As a Customer Service Executive, you will be working in the Customer Service division and reporting to the team manager. Your objective will be handling pre- and post booking inquiries.

Your main responsibilities:

-Handle pre and post reservation inquiries by phone, e-mail and fax
-Modify, change and/or cancel existing reservations
-Processing travelling reservations via telephone
-Handling outbound calls to arrange special requests
-Relationship management
-Manage relationships by providing high levels of customer service and account management support.
-Ensuring the complete reservations cycle and supporting all issues

Requirements:
Qualifications:
-Excellent level of one of these languages: Arabic, Chinese, Czech, Danish, Dutch, French, German, Greek, Hebrew, Italian, Japanese, Norwegian, Polish, Russian, Spanish, Thai and Turkish
-Fluent in English
-Experienced with internet and travel industry

Skills:
-Exceptional communication skills;
-Exceptional commercial selling skills;
-Problem solving;
-Sense of responsibility;
-Independent and customer friendly.

Other:
-In possession of valid work permission for Spain if required
-Available to work full-time Protected content and flexible in work schedule
-Available to attend a full-time (2 weeks) paid training
Offer:
-Competitive salary plus bonuses

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