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Product Support Adviser (German) wanted! (Barcelona)

Are you looking for a new adventure abroad? Take your chance to work for a multinational company offering professional on-the-job training while enjoying the lifestyle of one of the top city in Europe, Barcelona!

We are currently recruiting for German speaking candidates to work as Product Support Adviser for a leading technology and innovation company. They are leaders in Smartphone, tablets, computers, etc. and are expanding their service operations in Barcelona.

The Job

In this position the ideal candidate ensures customer support for the German market.

The main tasks involve:
- Take incoming user requests (via telephone, email, voice mail, pager, or other automated alerts)
- Solver users' issues on a quality manner and within SLA standards
- Maintain knowledge and expertise associated with applications specific to Users
- Progress / close service requests to a satisfactory conclusion on call management system
- Collaborate with Working Supervisor on specific open queries ensuring no request is left unattended beyond …SLA
- Proactively update customers with status and resolution progress
- Monitor / progress all open queries in queue
- Escalate potential service issues to appropriate level
- Ensure contractual SLA is maintained
- Attend regular Team Meetings
- Respond to any reasonable task posed by the assigned manager
- Achieve an excellent customer satisfaction level
- Share knowledge with colleagues, follow courses on e-learning platforms and support less experienced team members

The Profile

- Native level of German + good level of English
- Interest in and affinity with new technologies
- Customer oriented, previous experience in customer related role is a plus
- Good communication skills
- Team player and open-minded
- Enthusiast and motivated
- Eager to learn and self-starter
- Variable schedule from Protected content Protected content (day off during the week)

The Offer

- Dynamic and international work environment
- Career opportunities and personal development plan within the company
- A job in a top European destination
- A salary in line with market conditions: 16.000€ yearly + 1.920€ bonus
- Relocation package (flight tickets and accommodation for the first days upon arrival)
- Extensive training offered (one month upon arrival)
- Free Spanish classes

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