FunPlus Game is looking for Dutch/Turkish Game Operator and Game Operation Lead for Facebook and Mobile Platform. These roles will be in charge of administration of FunPlus game fan page, CS channel and serves as primary generalist for our global Operation team with multiple skill focus on CS and Community, be the bridge between players and game studio for user questions, fan page promotion and point of contact with game studio.
-Game Operator (Dutch/Turkish)
- Within Operation Depts.: Game Operation Lead and Game Operators within the team of each language
- Inter Depts.: Game Studios, Marketing
Duties and Responsibilities:
- To work with team members on both Customer part and Community as below,
Customer support part:
- To help and solve users reported questions from CS channels and report to game studio
- Manage and collect users’ feedbacks from CS channel
- Report for major questions and key CS metrics tracking
- Manage most day to day outbound communications and key metric tracking
- Create and maintain communications calendar including cross promotion among games
- Fanblasts – write post and manage international page management –scheduling communications with remote staff
- Create and administer surveys & share results to studio
- Contests - end to end creation and management
- Events: work and support all studio live events
- Translation: for each patch of new version to make the wording right and polished
- Market research: be the market expert of your region, and bring exactly information for mobile and web marketing channels
Desired Skills & Experience
- Bachelor's degree or equivalent in marketing, psychology or a related field
- 1 year and above experience in Customer Service, Community management from gaming or FMCG industry, preferable with Social or Strategy Gaming experience
- Native speaker in Dutch/Turkish, fluently in English, and good in Chinese is a plus
- Computer skill with office and Photoshop
FunPlus Game ( Protected content ) is an US-China based game company whose target areas of growth primarily focus on Europe and North American market. Our games cover multiple platforms such as Facebook, IOS and Android. Every day, millions of people around the world play our games with their friends and family. Our signature game has over Protected content DAU on Facebook, and ranked as Top 1 among all Asian game companies on Facebook platform. You may enjoy your journey on playing our games of Family Farm, Royal Story, Family Farm Seaside, and Slots.
-A first-row view into one of the most successful game companies in social and mobile space in western market
-Opportunity to work with a team of gaming veterans, top talent, and passionate gamers from all over the world
- Amazing office, whole floor in the heart of Beijing, we have gaming lounge! Play station and Wii are waiting for you.
- Zero distance to metro Line10 and Line 4, we are just above that.
- Free breakfast, you don't need to worry about what to eat every morning. We server it in the office. We also provide lunch allowances.
- Flexible working hour.
- Sports event and monthly union. We do have plenty of team building events to celebrate employee birthday and company achievement.
- Student visa or working visa is better for us.
If you interested in this role, please send your updated CV to Protected content