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Bilingual customer service professionals (Berlin)

Sitel is a worldwide supplier in business process outsourcing. Our range of services includes contact-center solutions, customer acquisition, costumer loyality and back office. We have arround 66.000 qualified Sitel employees at approx. Protected content in more than 27 countries taking care of our clients` complex business processes.

Our growing company is currently seeking bilingual Customer Service Professionals based in Berlin


• To respond to a wide variety of customer contacts by telephone and email
• To listen carefully to customer expressed needs and to show understanding of them
• To remain professional and calm when communicating
• To promote suitable products and services as required by the individual needs of each customer
• To ensure that all customer contacts are handled in an efficient, effective and costumer centric way
• To ensure that all complaints are recognised and recorded in an appropriate way


• General Certificate of Secondary Education or equivalent
• Good computer literacy
• Experience within a fast moving, customer centric environment
• People orientated and team minded
• Excellent communication skills
• German skills (fluent)
• Swedish, norwegian or danish skills (fluent)
• English skills (basic skills)

How to Apply:

If you are interested, send your written application to:

Sitel GmbH
Wernerwerkdamm 5
Protected content

or via email: Protected content

Berlin Forum