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German Speaking Service Desk Analyst (India) (Berlin)



Location (s) India
Required Language (s) English German

Telephonic Support: Helpdesk agent is the 1st level Contact Center associate who provides break - fix solution for technical issues and clarifies non-technical queries received through inbound call.



Record the contacts: Each contact should be documented in form of incidents in the ticketing tool, and troubleshoot with clients by following instructions given in the Knowledge base.

Interact & engage support teams: Associate should connect with the support teams as and when needed/instructed in the knowledge base.

Email & Chat Support: Technical support (same scope as mentioned under telephonic support) through email or chat medium. Resource should be good in typing and writing English & German.

• CV
• Scanned copy of the passport or the ID proof

Application Steps:
• All documents shall be zipped and named "name and" eg. 'Ines'
• To apply for this role, please hit the “APPLY” button in the TN. After successfully applying in the system, send your application package to Ines Isljami (ines. Protected content
• In the case of any questions kindly contact with ACE IT Program Coordinator – Ines Isljami (ines. Protected content

Opportunity is About:

Administration & Government Computers & IT International Affairs Languages

Candidates should be from:

Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Central African Republic Chad Chile China Colombia Comoros Congo: Democratic Republic Congo: Republic Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea, North Korea, South Kosovo UN Protected content recognized by some countries) Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia (FYROM) Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Niue Norway Oman Pakistan Palau Palestinian Authority Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States of America Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam West Africa Yemen Zambia Zimbabwe
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Description of Ideal Candidate:


As soon as possible
Program Starts:
September 01, Protected content
Program Ends:
September 01, Protected content
Cost for a participant:

Fully Funded



Arrival reception:


AIESEC support for intern to reach final destination:

Once when ticket provided by intern AIESEC will arrange and send information for pick up.


Not provided

Transportation info:

Not provided

Accommodation info: