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1 german Speaker customer services (Birmingham)

I am acting as point of contact between you and hr department .If you are interested in send your cv trough an FB chat (options-add files) or email me at Protected content

If interested in contact me through FB and send me the cv in a chat (options-add files)
Job Title
1 German Speaker Customer Experience Agent
Job Category
Customer Experience
Small Heath Business Park Birmingham UK
Working time
Mon-Friday 8. Protected content
Salary 7.5 pound per hour (3 months probation) → 7.75 pound +bonus % on targets (after probation)

Job Description
As a Customer Experience Agent your role will be to provide a first class service though verbal and written communication to customers when dealing with enquiries, queries and complaints.
Duties & Experience
The duties for the role will include:
Dealing with customer enquires using the templates provided to ensure all tickets are handled within 24 hours
Dealing with escalations and complaints by reviewing all relevant information in order to find a suitable resolution
Liaising with customers to resolve complaints
Dealing with written customer complaints
Responding to customer feedback via social media platforms
Handling inbound customer calls when required
Logging complaints accurately
Ensuring that all KPIs are met
The skills required for the role include:
Excellent customer service skills
Excellent communication skills
Attention to detail