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Bilingual Customer Service City Centre (Birmingham)

Jewellery Quarter Bullion is a successful, fast growing online retailer of investment products based in central Birmingham. We are looking for bi-lingual customer service assistant with native-level Spanish and / or Italian plus excellent spoken and written English. An additional European language would be desirable but not essential. Full product and market training will be provided. Successful applicants will provide customer service and learn about the business. They may be involved with the company’s planned expansion into new markets in Europe, providing great scope to develop their roles as the business grows. An interest in economics/finance and e-commerce would be beneficial.
Based in a busy sales environment, the ideal candidate will not only have excellent customer service skills, but will thrive on working with the public, over the telephone, via email and in person.
Key Tasks:

Provide high quality customer service, answering both inbound calls and responding to email messages.
Providing customer support in English and Spanish/Italian.
Duties include processing incoming orders, checking prices and availability, generating sales, providing customers with quotations and product information.
Attention to detail is important, as are care and accuracy, as we deal with high value goods.
Essential Skills:

Both written and spoken English and Spanish and/or Italian to native-level standard.
Good Customer service experience and excellent telephone manner.
Numerate – confident in accurately dealing with price margins / percentages.

Personal Attributes:

Meticulous – must pay close attention to detail Strong interpersonal and communication skills Flexible – happy operating in a dynamic environment Excellent organisational and time management skills
Enthusiasm to learn the business and get fully involved in ad hoc tasks

Benefits: Company bonus scheme paying up to 30% of annual salary.
Company mobile phone Great opportunities for career progression in a rapidly growing business
Website: Protected content

Apply by e-mail to Protected content only please with your CV and a covering letter.

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