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Retailer Warning (Bogotá)

I've been buying a lot from Price Smart. I assume if they sell things, then it has a warranty. I bought a juicer, and at Protected content expect it to last a bit. Anyway, it started to smoke as I juiced Pineapple. I called the customer service number in the box and was told - quite firmly - that there is no support for Colombia.

I will certainly ask from now on if the items have warranty!