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Where do packages go to die... (Bogotá)

Hey everyone!

So I've ordered some Christmas presents and maternity clothes through a UK based website who is known to ship worldwide called Unfortunately, the packages never reached my doorstep. I am completely lost on where to find them. ASOS says they are delivered by Colombias local postal service (LOL)... I heard there were custom offices that I should check? I've googled all I can, I need help!