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We, the TOPHOTELPROJECTS GmbH, consider ourselves the leading research service provider to support international hotel suppliers in their effective market approach and successful sales development – in product development as well as Marketing and Sales. We provide professional research services and quality lead information that results in immediate sales benefits contributing substantially to our client’s success. Based on the rapid expansion of our company we are now looking for a


Your Responsibilities:

Customer service via phone and email around the world
Product introduction, tuition & training on the phone
Development of modules of AfterSalesService and systematically implementation
Constant monitoring of customer behavior regarding product usage
Proactive intervention in the case of user deviation
Customer support to brief on best product handling via phone and email
Customer feedback analysis to draw conclusion for respective product, sales or marketing actions
Development and implementation of a systematic client survey process to fully exploit customer potential
Identification of further customer requirements as well as sales lead contacts
Active sales of the entire company services and product portfolio

Our Expectations:

You have gained professional experience in customer service and/or a b2b sales environment
You have successfully completed your higher education (i.e. economic science, business informatics, informatics, communication and media science, media informatics)
You like to communicate on the telephone as well as via email
You take customer concerns & matters serious and have a solution-orientated way of working
You stay on top of things when situations might appear a bit stressful
You have a good command of German and English (speaking as well as in writing), additional language skills are welcome
Your working hours are flexible in order to deal with different customer time zones
You are willing to take on responsibility, work independently and think out of the box
You enjoy working in a team and like to be part of a growing, globally operating company

Our Offer:

We offer you a stable and dynamic workplace in a flat hierarchy organization with rapid growth momentum
We provide the opportunity to further develop your skills & talents self and co-create a business success story
We welcome you to be part of a friendly, committed and competent team
We have a nice, modern office deck, located in an attractive city in between Bremen and Hamburg, ready to be taken

Are you interested?

We are looking forward to receiving your application and all required documents together with your salary expectation as well as possible work start by email to:

TOPHOTELPROJECTS GmbH, Andreas Rohde, Jeersdorfer Weg 20, Protected content , Email: rohde. Protected content