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Customer Service, Dutch Speaking, Travel and Lifes (Brighton)

Job Description

Imagine a more meaningful career in the premium travel and lifestyle sector with a leading brand. At American Express, we pride ourselves on delivering a flawless service, as well as providing a unique and exclusive experience for our Platinum and Centurion cardholders. We believe a career should be the pursuit of what you love, a way of making things better in the world around you and the foundation for a successful future.

We require full time Customer Service, Dutch Speaking, Travel and Lifestyle Consultants. You will be rewarded with an excellent package and competitive benefits (please see below).

At American Express we are committed to providing our customers with a truly world class service.
Handling thousands of calls across the globe every day, our Travel and Lifestyle team is in the front-line, making sure that we deliver on our commitment to accomplish exceptional service

Role Purpose

Our Dutch speaking Customer Service Consultants in Travel and Lifestyle (TLS) provide expert advice in all aspects of Travel and Concierge to some of American Express’ most elite cardholders.

We are currently looking for Bilingual Dutch and English speakers to join our team in the Brighton-based European call centre. You will need to be fluent in both the Dutch and English languages, as you will be servicing customers located in both the UK and the Netherlands.


Dealing with customers’ requests; this could be anything from a romantic meal for two to booking an ’around the world’ anniversary trip.
Taking incoming calls from customers and providing a knowledgeable and consultative service.
Making relevant recommendations, confirm bookings and up-sell recommendations.


State of the art offices in the heart of Brighton, where our onsite facilities with a restaurant, coffee bar and gym are designed to put your wellbeing first.
Private medical coverage
Life assurance & accident insurance
Healthy living programs
Smart spending portal
Pension savings plans
Emergency back-up child & adult care
Child care vouchers
Cycle2work option
Buy or sell up to 5 days annual holidays
Opportunity to join a diverse selection of employee networks

Why Amex?
At American Express, we are committed to investing in you. You will be rewarded with an excellent package. You will also enjoy the competitive benefits you would expect from such a diverse and successful international organisation. But also you will be part of a thriving and engaged culture where employee engagement and satisfaction ratings consistently place us amongst the Sunday Times Best Big Companies to work for, amongst other workplace awards.
You will be encouraged and supported in developing your career with American Express through structured career path planning and continuous learning and development to help you achieve your professional goals.

This role may be subject to additional background verification checks.

Skills Required

Fluent in Dutch and English
Relationship building
A clear, articulate telephone manner
Proven ability to use your own initiative and work well under pressure
Strong organisational abilities
Confident and articulate
Ability to exceed customer expectations
Hardworking and passionate
Experience in the travel sector will be an advantage

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on Protected content or Protected content .

Brighton Forum