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Driving ticket (Brussels)

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I wonder if anyone can help or has experience with such situations.

I received a driving ticket recently, for using my phone while driving. In fact I did glance at a message while stopped in traffic jam. The traffic was so bad that there was enough time for the officer to knock at my window and tell me not to use the phone. Not a word regarding a ticket anyway.

I received a ticket of Protected content about a month later by mail.

I filled in the appeal form and sent it to the police station.

About a month after I still don't have any response about the appeal, instead I received a reminder stating that if i dont pay the ticket will be doubled.

Just wondering if anyone has been in a similar situation, and can suggest me what to do. Do they ever consider appeals, or should i just pay ?

Thanks

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