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Cloud Call Center Team leader (Budapest)

CLOUDAGENTS / COMFORCE operates call center projects with international agents all around the world. What makes us unique, is that our agents are home based, we never meet them in person, we guide, train, couch them virtually. Our Call Center is 100% CloudBased.
For our in-house, Budapest located team we are looking for a Cloud Call Center Team leader.
Requirements for candidates:
•Call center experience is not a must, but project management skills are required
•C1 level German and fluent English, additional language is a plus
•Hungarian work permit
•Open minded, has multicultural experience
•Can manage people, communicate with them, solve their problems effectively
•Excel, Word, Power Point is a good friend of yours
•Not afraid of data mining, reporting
•Customer focus mentality
•Diligent work ethic with ability to pay attention to details

The scope of the work:
•Control, manage and coordinate multilingual agents who are working remotely
•Campaign scheduling, creating scripts, and information materials
•Preparing reports, quality indicators and presentations on a regular basis
•Provide feedback / guidance and support to contact center agents
•Train our agents for better performance

Testimonial from our colleague: “If you want to work with a smaller team, but still with international people, where you are allowed and asked to use your mind, this is your place. All of us has multinational experiences, we choose to work with Hungarian established CloudAgents / Comforce, because it is a unique opportunity to develop our skills, learn about Call Center business, get experience managing remote agents with relatively free hands.”
If you are interested to work with us, please send your English and German CV to Protected content with your salary requirement.

CloudAgents / Comforce is based in Lurdy Office Center in 9th district

How to Apply:
If you are interested to work with us, please send your German and English CV to Protected content with your salary requirement.