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English Speaking Customer Service Representative (Budapest)

Docler SCC, one of the youngest members of the Docler portfolio has the longest history: formed in may Protected content , it merges the previous customer care and support services into a new, streamlined entity. With more than a decade of experience in the online world we lead from the front. The 24/7 service we provide to our partners and clients sets the standard across industries, be it online entertainment, hotel booking or tour operator services. Now we are looking for driven and talented people ready to put their communication and language skills to test assisting the customers at one of the most visited websites in the world. Are you ready to join and become a real professional?

Tasks and responsibility:

Managing communication channels related to our web services working in three shifts;
Customer support in English via chat and e-mail;
Participating in brainstorming session and taking part in innovations regarding our business;
Increasing customer satisfaction by using professional customer support techniques.

What we offer:

Professional experience with one of the most visited websites of the world;
Excellent working conditions, in-house recreational and sport activities;
Great atmosphere with a professional team of Protected content and committed people;
Opportunity to use your language skills;
Regular feedback about your performance;
Personal development and promotional opportunity;
Competitive wages (an initial net wage of approx. HUF 180,000, which is increased after the successful accomplishment of the trial period)
Expectations:

Excellent English language skills both written and spoken;
Customer-focused attitude;
Outstanding communication and problem solving skills;
Creative thinking and proactive working style;
Flexibility to work in rotating shifts

Advantages:

Relevant professional experience in customer service.
Advanced Russian/Spanish/French/Italian/Romanian/German language skills

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