MSX International is a leading partner to the worldwide automotive industry, delivering integrated sales and aftermarket solutions to vehicle Manufacturers and their Dealer networks.
For our customer, a major European car manufacturer, we are to set up and operate a team to cover warranty management service for several countries of Europe. Currently we are looking to fill in the position of
WARRANTY ASSESSOR WITH FRENCH and ENGLISH
Based in our Budapest office
Assess the warranty claims according to the brand’s procedures and technical knowledge
Provide dealer support for all matters relating to warranty policy & procedures
Ensure the accessibility of your service towards the authorised repairers & commit to reliable and fast response
Implement and control new warranty procedures in your market
Liaise with the country headquarters’ representatives
You accept and verify the eligibility of enquiries from Dealers within given deadlines
You assess pending warranty claims according to regulations & repair procedures
Ensure clear and correct communication with the dealer network
Follow-up the warranty labour rates
Be the primary access point for the authorised repairers in warranty.
Support warranty audits.
Experience & skills:
You have automotive engineering degree and/or experience within automotive after sales
You are confident in technical concern resolution
You have an analytical spirit and you are solution minded and highly oriented on customer satisfaction
You have good inter-personal and people communications skills
You are precise, punctual and reliable
You are effective team player
Languages (all required!):
Excellent French written and spoken
Upper-intermediate English written and spoken
You are at ease with telephones and computers and you have an elaborate knowledge/experience with MS Office
You have a valid driving license
We will only accept applications with CV and motivational letter in English.