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Norwegian or Swedish speaker (Budapest)

Hello there.

Our company, operating in IT services looking for Norwegian or Swedish speakers to join the team. See below description of the job:


Taking ownership and responsibility for problems of client’s technical issues
Accepting and immediately starting to process, solve or forward SW/HW and telephony problems. Having a duty to supply information to the users
Answering calls offered to Service Desk queues and being responsible for managing the ticket queues
Analysing requests and problems and developing solution suggestion
Maintaining a high level of Quality Customer Service
Promptly notifying Critical Incident Management of high priority issues after collecting required information for escalation
Intimating the Shift lead/ L2 whenever there is an upward trend in calls
Providing detailed documentation in call logging system
Increasing knowledge base by passing new issue resolution information to Service Desk’s Knowledge Administrator through the established Missing Knowledge process

What we require:

A good command of English and one of the following languages: Norwegian or Swedish
Experience in working with customers or in an international environment is a huge advantage
Reliable, open, communicative personality who works well within a team and has accurate work habits
Customer orientated, a good listener and asks competent and well directed questions
Ready to learn new applications and solutions and has quick learning ability
Good Analytical & Coordination skills are essential
Excellent Soft skill, Communications skills (Voice & Email) to handle global customers

Fresh graduates are also welcome!

If you are interested, please send me a message for more details.