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Spanish- English Speaker for Automotive Company (Budapest)

MSX International is a leading partner to the worldwide automotive indust-ry, delivering integrated sales and aftermarket solutions to vehicle Manu-facturers and their Dealer networks.
For our customer, a major European car manufacturer, we are to set up and operate a team to cover warranty management service for several countries of Europe. Currently we are looking to fill in the position of
WARRANTY ASSESSOR WITH SPANISH and ENGLISH
Based in our Budapest office


Responsibilities:
 Assess the warranty claims according to the brand’s procedures and technical knowledge
 Provide dealer support for all matters relat-ing to warranty policy & procedures
 Ensure the accessibility of your service to-wards the authorised repairers & commit to reliable and fast response
 Implement and control new warranty pro-cedures in your market
 Liaise with the country headquarters’ repre-sentatives

Key tasks:
 You accept and verify the eligibility of en-quiries from Dealers within given deadlines
 You assess pending warranty claims accord-ing to regulations & repair procedures
 Ensure clear and correct communication with the dealer network
 Follow-up the warranty labour rates
 Be the primary access point for the author-ised repairers in warranty.
 Support warranty audits.

Experience & skills:
 You have automotive engineering degree and/or experience within automotive after sales
 You are confident in technical concern reso-lution
 You have an analytical spirit and you are solution minded and highly oriented on cus-tomer satisfaction
 You have good inter-personal and people communications skills
 You are precise, punctual and reliable
 You are effective team player

Languages (all required!):
 Excellent Spanish written and spoken
 Upper-intermediate English written and spoken

Miscellaneous
 You are at ease with telephones and com-puters and you have an elaborate knowledge/experience with MS Office
 You have a valid driving license
We will only accept applications with CV and motivational letter in English.

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