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Technical Customer Service Agent (Italian Speaker) (Budapest)

Location: Budapest, Hungary
The primary function of this role is to provide service to internal and external customers as order intake, prepare and coordinate quotes, answer questions related to products, lead times, pricing and conditions and handle and resolve customer complaints. This role will support our Crouse-Hinds products.

Essential Functions:
•Communicating with internal and external customers by phone and email
•Providing help and advice to customers using our organization’s products and services
•Handle and resolve customer complaints
•Process orders, quotes, forms, applications and requests
•Organize workflow / workload to meet customer time frames, prioritize workload accordingly to ensure
clients delivery timescale needs are met
•Direct requests and unresolved issues to the designated resource if (s)he is unable to solve it
•Keep record of customer interactions and transactions (SAP, CRM, etc.); record details of inquiries, comments and complaints; record details of actions taken
•Communicate and coordinate with internal departments (internationally)
•Provide feedback on the efficiency of the customer service process
•Provide pricing and delivery information
•Perform customer verifications (Master data updates, CRM Updates, etc.)
•Documentation of all processes and workflow

•Electro-Technical background (either educational or professional)
•Italian native or business fluent
•English conversational
•SAP/CRM knowledge
•Windows, MS Office skills

What Eaton offers:
•Permanent contract in fast growing global company
•Excellent working environment – safety and ethic is really important for us
•Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent full
•Learning & Development- We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
•Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen

For application send your CV to: Protected content