ll:Helpdesk Support with 1 to 4 Years of experience
Job Type: Permanent
Job Location: Budapest, Hungary
GERMAN & ENGLISH LANGUAGE EXPERT;
24 X 7 X Protected content (They require 24/7 availability, but this does't mean that you will be working non stop, this means that you will be working on shifts. More details regarding the working hours you can find out during the interview.)
• The ideal candidate should be a from ITES background having fine knowledge about technical helpdesk support and minimum Protected content experience with the same and open to 24*7 work environment.
• Extended PC Support, with good knowledge of desktop PC components, Good Hands on knowledge on Hardware’s.
• Good knowledge on software installation
• Operating System Support,
• Knowledge of MS Office, Linux, windows
• Basic Networking Concepts (CISCO/CCNA certified preferred)
• Analytical & Reasoning & Email etiquettes.
• Excellent Communication Skills - Written & Verbal (Neutral).
• Team Player & Good Interpersonal Skills
• Self-motivated individual with experience in voice based projects providing HelpDesk Support (IT)
• The candidate should have an exposure to both call handling and Incident Management
• The candidate should have exposure to outbound B2B interaction and support.
• The ideal candidate should have very good knowledge of technical helpdesk support functions
• Customer service and technical troubleshooting.
• Exceeding call quality and efficiency standards.
• Adherence to Process, Policy & Procedures
• Meeting and exceeding client SLA
• Maintain and support applications and their operating environments (24x7 coverage with rotating on-call duties)