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Bilingual Russian/English for MMO CS wanted! (Buenos Aires)

For our 24/7/365 contact center in Buenos Aires, Argentina, 5CA is looking for bilingual Russian / English speaking Customer Support Representatives to provide support for one of the world’s leading MMO gaming companies.

We are looking for dynamic Customer Support Representatives, who have a passion for MMO games and customer service. You will be dealing with passionate players who demand high-quality Customer Service and you will need to demonstrate excellent organizational and prioritization skills, as well as strong verbal and written communication skills.

Main tasks of the Customer Support Representative:

Providing customer support via game interface, e-mail, or other interfaces while adhering to high standards of quality and ethics
Responding to customer inquiries, providing complete and accurate responses
Efficiently resolving customer complaints and issues while maintaining high standards of customer satisfaction
Ability to identify issues requiring escalation, ensuring complete resolution
Create and/or translate new articles for internal distribution and update existing articles as required
Requirements:

You are a native speaker of Russian and next to that speak and write English fluently (excluding factor)
You are educated to University degree level or equivalent
You have Protected content experience in the Gaming industry, preferably in the QA / CS / IT arena
You are an avid member of the Gaming community – particularly online
You have previous experience working within a Customer Support environment or related area
5CA offers:

Professional and multicultural working environment with people from all over the world, where you can use and further develop your technical knowledge, soft skills and language command
An exciting, challenging job in a fast-growing company
An enhanced health care program for employees
The possibility to grow with the company and get promoted to other positions if you show a consistent and outstanding performance
Excellent salary conditions, based on Argentinean market standards

Apply through: Protected content

Buenos Aires Forum