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German Customer Service Hosts (Cape Town)

Wir haben eine äußerst spannende Stelle innerhalb des ständig wachsenden Kundenservice Teams
von DIGIOutsource zu vergeben. Wir bieten erstklassige Dienstleistungen für unsere Kunden und
deren Firmen innerhalb des E-Commerce an. Das Kernelement von DIGIOutsource sind unsere
Mitarbeiter, da wir verstehen, dass die Mitarbeiter die treibende Kraft eines Unternehmens sind.
Aus diesem Grund gehen wir sicher, dass wir Individuen mit großem Potenzial einstellen und ihnen
eine Chance bieten, sich persönlich und ihre Karriere innerhalb der Firma zu entwickeln.
Due to the geographical locations we service, please note that this position entails shift work based
on the 24 / 7 operational requirements of the organization and its clients.
We are an international company with offices in London, Cape Town and Malta.
Our Cape Town office also offers many perks such as a free meal daily, free access to our gym, awesome coffee from our onsite coffee bar and Friday bar. We have over Protected content
employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.

Job Functions Call Centre

Industries Ecommerce

Job description:
 Responding to customer queries by telephone, email and online chats in German language
 Processing and taking ownership of all incoming and outgoing contacts in a multimedia
 Processing pertinent information into relevant databases
 Customer relationship
 Problem solving tasks during shift
 Handling and taking full responsibility for customer related queries
 Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome
calls, failed purchases, etc.
 Excellent time management and adherence to schedule
 Performing extra tasks given by managers / shift supervisors as required

The applicant must:
 Have German as home language
 Be in a possession of a degree or a diploma
 Be a self-starter, self-motivated & goal orientated
 Be able to work independently yet be a team player
 Be an analytical thinker with problem solving ability
 Be deadline driven & goal orientated
 Be able to meet deadlines in a highly pressurised dynamic environment
 Be able to handle confidential and personal matters
 Be fully computer literate and have accurate typing skills

Please send your CV and a head and shoulder photo to me
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