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Mandarin speaking Call Centre Manager (Cape Town)

One of the largest banks in Africa has a job for a Mandarin speaking Call Centre Manager to join their highly visible brand and award-winning service business in Johannesburg. They need talented and resourceful Mandarin speaking Call Centre Manager to fulfil their business objectives and build customer loyalty

The Mandarin speaking Call Centre Manager in Johannesburg will be required to apply and review the annual operating plan to ensure its effective implementation supporting the contact centre’s goals of effective and efficient customer centric service delivery within the risk framework of the Bank, interpret and apply the contact centre’s employee engagement plans to build a team of team leaders and agents that are motivated, inspired, suitable skilled and focused

Key job responsibilities for the Mandarin speaking Call Centre Manager in Johannesburg:

Excellent Consistent Customer Service
Sales and migration
System Access Administration
Risk and Compliance
Cost Management
People management
To apply for the Mandarin speaking Call Centre Manager job in Johannesburg you will need:

Fluency in Mandarin at native business level (in addition to English)
Knowledge of working in the Chinese market
Banking Experience essential
Understand Chinese culture
100% Dedicated to Chinese desk
FAIS compliant
Demonstrates competence in the operational management of a contact centre through the application of related practices principles and procedures such as establishing and using SLA’s and TATS, planning and managing Service level and quality, forecasting and scheduling, call centre technology, facilities and disaster recovery and key performance metrics
An understanding of Human Resources management.
An understanding of contact centre systems understanding
An understanding of process design and implementation
Customer service management
MIS and analysis
Change management principles. An Understand the Banks Vision and Mission and objectives of the organisation and align to own business units goals.
Understanding of systems prevalent in a contact centre
Understanding and support of the bank’s multi-channel environment
If you are fluent in Mandarin and English with excellent customer service, this Mandarin speaking Call Centre Manager job in Johannesburg is for you. Please email an updated cv Protected content

If you wish to view additional Mandarin Language jobs in Johannesburg, South Africa please click through to our job section