Our client is a market-leader within the international leisure and business travel sectors. They require 2 x German speaking (FLUENT) Customer Service Agents with some experience in the travel industry.
Required: • SA citizen / work permit • FLUENT in German (conversational and written skills) • Matric • 1 year+ call centre experience • Knowledge of the travel industry
Role: • Taking inbound calls in a professional manner • Handling and overcoming objections in a professional and effective manner • Adhering to targets • Making outbound calls to an international customer base • Executing effective sales techniques • Handling both internal and external email correspondence to and from clients in line with quality standards • Working towards resolution time periods, quality standards and targets
Salary: • Market related
Working Hours: • Monday – Sunday (rotational shifts)
Please submit your CV to: Protected content
PS: Should you not receive feedback within 14 days, please consider your application unsuccessful.