Vacancy - GERMAN speaking Customer Service Agents (Cape Town)
Our client is a market-leader within the international leisure and business travel sectors.
They require 2 x German speaking (FLUENT) Customer Service Agents with some experience in the travel industry.
• SA citizen / work permit
• FLUENT in German (conversational and written skills)
• 1 year+ call centre experience
• Knowledge of the travel industry
• Taking inbound calls in a professional manner
• Handling and overcoming objections in a professional and effective manner
• Adhering to targets
• Making outbound calls to an international customer base
• Executing effective sales techniques
• Handling both internal and external email correspondence to and from clients in line with quality standards
• Working towards resolution time periods, quality standards and targets
• Market related
• Monday – Sunday (rotational shifts)
Please submit your CV to: Protected content
PS: Should you not receive feedback within 14 days, please consider your application unsuccessful.