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Vacancy - GERMAN speaking Customer Service Agents (Cape Town)

Our client is a market-leader within the international leisure and business travel sectors.
They require 2 x German speaking (FLUENT) Customer Service Agents with some experience in the travel industry.

Required:
• SA citizen / work permit
• FLUENT in German (conversational and written skills)
• Matric
• 1 year+ call centre experience
• Knowledge of the travel industry

Role:
• Taking inbound calls in a professional manner
• Handling and overcoming objections in a professional and effective manner
• Adhering to targets
• Making outbound calls to an international customer base
• Executing effective sales techniques
• Handling both internal and external email correspondence to and from clients in line with quality standards
• Working towards resolution time periods, quality standards and targets

Salary:
• Market related

Working Hours:
• Monday – Sunday (rotational shifts)

Please submit your CV to: Protected content

PS: Should you not receive feedback within 14 days, please consider your application unsuccessful.

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