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Swedish Speaking Customer Service Advisor (Copenhagen)

Do you speak Swedish fluently? Do you love exceeding customers’ expectations? Do you want to be part of a culture of teamwork and passion? Do you want to work on behalf of a company that are shaping the future of the financial industry?

Then we have the role for you!

The role:

Working for the Swedish market, as a Customer Care Professional you will be driving the highest levels of Customer satisfaction and engagement at the same time as recognising customer needs to deepen their relationship using relationship care.

Provide world class Service to Swedish customers, driving spend, loyalty and engagement, deepening the customer relationship on every call
Handle a wide range of general and sometimes complex enquiries whilst meeting and exceeding predefined Customer Satisfaction Targets
Excellent communication skills, handling customer enquiries in a professional and courteous manner, as well as the ability to build cross-center relationships
Evaluating account status enquiries at point of contact by analysing information and recommending solutions to the customer
Interpret Product, Policy and Procedure information and guide customers through to resolve their enquiry as First Contact Resolution.


What we are looking for from you:

Fluent Swedish (both written and verbal) are required
Excellent listening, inter-personal, and probing skills
Committed to delivering exceptional service, you will have a clear focus on will to win, to ensure that you deliver the highest Customer Service standards and drive Customer satisfaction at every point
Strong communication skills: articulate, professional, clear and friendly. Familiarity with working in a people-oriented environment
Ability to work in a changing environment and to drive change.
Self-motivated and positive thinker, creative and analytical
Clear judgment and decision-making skills – ability to balance customer needs with good business sense.

Why you should join Sitel:

At Sitel you will join a fun family environment with tons of support and growth opportunity. We believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues.

Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions.

Sitel combines knowledge sharing, a ‘People-First’ culture and embrace the diversity of all the unique individuals who make up Sitel. That is why we say: “Experiences are better when shared”.

We take care of you, your progress, and make sure that you have the right conditions to deliver the best results. This is why about 80% of our management team started their career at Sitel as a Customer Care Professional.

Workplace, Contact & Applying:

The workplace is Sitel’s office in Copenhagen, Sluseholmen 2-4, 3rd floor, Protected content SW.

Salary is DKK 125.00 per hour and the working hours are Monday to Sunday from 08: Protected content (37 hours per week).

We are interviewing on an on-going basis, so please do not hesitate to apply if you feel that this ad sums up your character and ambitions. If you have any additional questions, don’t hesitate to contact HR Generalist, Christina Sonne at Protected content or Protected content

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