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Holiday (Dubai)

Currently i am going stressful circumstance with holiday factory. before i made payment. i was promised trip date Protected content . then i make arrangement and apply leave for the said date. after payment has made i received generated email saying will received my tickets within 24hours. but after 2 days of silence from holiday factory i keep calling their customer service which is very hard to get to speak with their customer representative. then they promised another 2 days to give me the tickets for the trip. again after 3 days they keep silence. and right now they change the date if i cancel the trip i will not get fully refund for what i paid. it is totally terribly horrible experience to deal with a company seems like scam.