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Job Opportunity - Customer Support Rep (Technical) (Dubai)

Only below mentioned Nationalities WHO CAN JOIN QUICKLY would be suitable for this job opportunity!

Our client is looking for Customer Support Representative for their 24/7 Technical contact center.

Nationality : German / Spanish / Portuguese / Dutch / French / Italian / Chinese / Indonesian / Thai / Vietnamese /

Work Location : Dubai

Employment : On Outsourced payroll

Gender : Open

Shifts : Rotational. Should also be open to work on Holidays / Friday & Saturdays, as per department schedules.

Remuneration: Competitive / according to market standards.

Role

L1 / L2

Job Description

Answers telephone and written or Internet-based inquiries of a technical or complex nature from customers regarding company products. Support is primarily related to external clients but may also assist/advise internal clients. Analyzes non-routine problems with nonfunctioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action. Regularly requires deviation from standard screens, scripts, and procedures. Maintains log of problems so that recurring problems can be reported to product development. Handles problem resolution which may require follow-up and/or escalation to a higher level of expertise. Handles situations which require adaptation of response or extensive research according to customer response.

Our current hours of operation are as follows: 24x7x365Experience navigating multiple computer screens and programs while interacting with customers.

Candidate requirements

You must be from one of the Nationality mentioned ONLY.
High school diploma or equivalent.
0-2 years' customer service experience, preferably telephonic.
Experience in troubleshooting computer hardware, mobile phones, or other electronic devices advantageous.
Should be able to join immediately (max. within a week) (Visit / Tourist / Cancelled residence visa candidates most suitable)
Excellent interpersonal skills in English & your Local language (For eg - German / French / Italian / mandarin etc.) since you will speak majorly to your own Nationality customers hence your local dialect would be key.
Cheerful personality, always with a smile…
Pleasant Telephone etiquette.
Open to work any time (including holidays) / in all shifts, as per department requirements.
Competent use of PC

Send reply back with your updated CV on Protected content and also reply to the below details in order to discuss the following job opening with you.

1. Reason for change / Why do u feel you are fit for this role : Elaborate please
2. Current remuneration : Salary + benefits in AED
3. Expected remuneration : Salary + benefits in AED
4. Notice period : Immediate / 7 days / Others
5. Passport Expiry : Date (DD/MM/YY)
6. OK to work in any shift / holidays etc. as per department requirements : Yes / No
7. Nationality :

Note:
Due to high volume of CV's being received by us, only shortlisted candidates will be contacted.
If you are not looking for a job you may want to refer someone else.

Thank you and all the best in your career endeavors!

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