My company is currently looking for an Operations Manager.
OPERATIONS MANAGER POSITION
The purpose of the role is to manage the back office operations and deal with Clients requirements (including follow up on payments) in a professional and efficient manner ensuring that customer service standards are always maintained.
The Operations Manager will be responsible for assisting the CEO and his team by acting as the face of the brand and first communication with the general public and customers. She/He will also provide general administration and support to the team and following up on queries and as well maintaining records and creating reports.
Communicating, maintaining and developing client relationships;
Making outbound calls answering customer queries relating to the
Arranging callbacks to ensure that the new business pipeline is managed well;
Scheduling and manage the key meetings on behalf of management;
Follow up on outstanding payments ensuring that the business cash flow is well managed;
Making collections, including managing all the past due payments.
Placing direct calls and e-mails to clients;
Creating and maintaining various reports for management to track new / existing business and payments;
Preparing and editing correspondence, reports, documents;
Follow up with suppliers on orders placed and delivery related queries;
Ensure daily records are well maintained;
Managing vendor relations and registration process;
Preparing initial proposals to be sent to clients;
Preparing invoices, receipts and manage all the after sales processes of the company;
Keeping the Facebook page and Instagram updated;
Coordinating orders and inquiries from customers (website and Facebook);
Attending to events for network purposes and to promote our products.
Must have work experience in UAE;
At least one year experience as Operations Manager or similar role in IT company;
Strong interpersonal skills;
Excellent communication skills, both written and verbal in English;
Good negotiation skills;
The ability to prioritizes and manage several different tasks at once;
Good motivational skills;
Good organizational skills;
Good administrative skills;
Excellent planning abilities;
The ability to work independently and as part of a team;
Good IT skills;
Good attention to detail;
Good budgeting skills and the ability to handle finances.
Please apply only if you have the skills above. Send us an e-mail with your CV - Protected content