I am looking for a challenging mid-level position, where I can utilize my extensive experience in Training & Quality along with Operations Management with Domain & Industry Certification
Currently I am associated with BMA International as a Business Process Assistant. I have worked for MetLife, Dell Financial Services, Orange Mobile & Reliance Infostream in India
My skills include Business Process, Onsite Knowledge Transfer, Customer Service / Claim Processing & Group Underwriting Support for Retail / Telecom / Insurance / Securities
Tremendous ability in handling customers, team members and collaborating with all levels of management; with excellent team leader qualities, very good communication skills, and highly adaptive nature
Industry Certifications - Lean Six Sigma GB Trained, Instructional Design, Train the Trainer Level I & II
Domain Specific Certifications - Certified Principal for NYSE & NASD (FINRA S7, FINRA S24), Life Insurance (LOMA Protected content Auto Insurance (INTRO Protected content
In my previous positions, I have consistently followed expected precision and training standards as set by the management. Ability to work under pressure and meet tight deadlines.
Mohammad Asad Alam