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Seeking Better Opportunity - 10+ Years Experience (Dubai)

Dear All -

Currently I'm based in Dubai and working as HR Relationship Manager for Ultimate Group.

PROFESSIONAL SKILLS
 Customer Service (Voice & Non-Voice)
 Client Relationship Management
 Operations Management
 Resource Hiring
 Training and Development
 Agent Performance Analytics
 Customer Experience Analytics
 Evaluation Form Design
 Employee Engagement
 Product Launch Optimization
 Performance Management
 Budgeting & Forecasting
 Resource Management & Deployment
 Strategic Project Planning
 Implementation
 Staff planning
 Operations MIS
 Quality Operations Management
 Process Re-engineering
 Employee Relations
 Service Delivery

Excellent knowledge of MS Excel & Powerpoint.

 Wipro (Delhi, India)
 HyperQuality (Gurgaon, India)
 Xpress Money World Wide (Abu Dhabi, UAE)
 Ultimate HR Solutions (Dubai, UAE)

Consultation for brands –

USA & Canadian Clients

 HP (North America)
 Orkin (North America)
 World Disney World (North America)
 USTS – United States Tech Support
 Dell (North America)
 Rogers Inc. (Canada)

United Arab Emirates Clients

 Standard Chartered Bank (UAE)
 Commercial Bank International (UAE)
 First Gulf Bank (UAE)
 BMW (UAE)
 Abu Dhabi Investment Authority (UAE)
 Dun & Bradstreet
 BenQ (UAE)
 Link Dot Net (UAE)

Dubai Forum