Restaurant Success Associate - French & Flemish (Dublin)
As a Restaurant Support Associate you’ll be supporting restaurants ensuring all partners use our Client platform to its full potential, answer any questions they have and generally providing a high
level of service as they require it.
You’ll be working to tight turnaround times, using your communication skills, empathy and problem solving abilities to navigate requests from restaurants across the country.
It is important you’re able to work the following hours to mirror the peak usage times for our restaurant partners, Monday to Friday 09:30:am - 6:30pm (subject to change).
The role will involve:
1. Product knowledge: A good understanding of products and services available to restaurants to self serve and grow their business
2. Menu Optimisation: helping restaurants improve menus to attract new customers and improve conversion rates
3. Outbound calls: high outcome based communication with our restaurant partners to drive specific results and campaigns
o Negotiation skills: ensuring we build long term partnerships with our restaurant partners
o Excellent phone manner: ability to convince and inspire. The confidence to make regular calls, and remain resilient
o Sales and/or account management experience is a plus
Native or Fluent in French & Flemish
o Be IT literate and keep our systems up to date with all relevant information
o You’ll be working as part of a small team so be a good team player, and be someone others want to work with
Effective organisational skills
Commitment to professional development and a motivation to make things happen
It’s important to keep in mind it’s not just what you do, but how you do it - be someone others enjoy working with, take the initiative and be a positive influence on other