Customer Service Executive French (Eindhoven)
Any-lamp is a company where you can develop and where your talents fully come to the fore. Feeling that you are stuck in your job? That is not going to happen at Any-lamp, as we are constantly growing and due to the fast changes!
ABOUT THE JOB
We give young talents the opportunity to develop further. Here you can grow and get the chance to stand in the spotlight. We provide you with the opportunity to build on your initiative and entrepreneurship. We are looking for talents who know how to fulfill opportunities, can quickly respond to signals from customers and make decisions. If you like to work towards objectives to achieve your full potential, enjoy being involved in the commercial results of an organization,
You are responsible for handling all inbound calls & e-mails from our customers and providing customers with accurate information;
You identify customer needs and work to meet them using internal resources that are available to you;
You are responsible for ensuring that customers receive excellent service whilst selling our products and providing the right solutions;
Execute all aspects of the direct customer sales process through order processing, scheduling, logistics (shipment coordination) and tracking & tracing;
Take payments, make suitable arrangements and document all actions thoroughly;
Cross-sell and up-sell products and services when applicable;
Provide positive resolutions to customer complaints and issues;
You communicate with co-workers and other departments to research problems and find solutions;
Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards.
You are willing to relocate to the Netherlands.
Fluent English speaker (mandatory)
You have a positive mind-set and a “can-do” attitude;
You are a strong team player;
Knowledge of CRM systems, MS Office (Word, Excel, Outlook);
Good communication skills, both oral and written;
Experience in customer support is a plus;
Product knowledge is an advantage.
International and dynamic environment;
Being part of a fast growing company;
7 months contract with possible extension;
Opportunity to get a lot of insight in the field of e-commerce;
Salary according to experience and qualifications;
Lighting- & Sales training on the job;
25 holiday days per year
Do you have questions?
You can reach us at WhatsApp: Protected content
Check out our job website: jobs.any-lamp.com