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Danish and French speakers wanted- HECC Alliance (Eindhoven)

For a new project we will be providing low technical and RMA support on a range of products from a specific brand. Most customer queries will be regarding laptops, multimedia devices and household equipment .

For this new project we are looking to expand our team with:
6 Danish native or near native customer service representatives
6 French native or near native customer service representatives

We offer extensive communication and product training. You will be working in an international, informal working environment with a personal touch.

Job summary:
Assist customers with installations, troubleshooting and problem solving in an efficient and customer friendly manner and thus delivering a positive customer experience

Main tasks:
•Answering inbound contacts (phone, email, web chat) from customers
•Troubleshooting, diagnosing and resolving any product related questions or problems
•RMA handling
•Logging customer details, documenting the problem and escalating whenever necessary
•Ensuring customer satisfaction in all customer contacts

Required skills and competencies:
•good troubleshooting skills which enable candidate to identify the customer’s problem in a quick and professional manner
•excellent written and verbal communication skills and can level with the customer
•good typing skills and able to multitask
•besides a (near) native command of the required language at least a near native command of English (both verbal and in writing)
•contact center working experience
•able to work independently

Technical requirements
•computer literate

Competitive salary

There is also an opportunity to work from home

Please feel free to check our website ( Protected content ) to see what kind of company we are. The testimonials of employees may be of special interest to you.

I look forward to your reply
Kind regards,

Jane Onderwater | Director Operations | HECC Alliance BV | Protected content
P: Protected content M: Protected content F: Protected content E: Protected content I: Protected content
Brederodeweg 23 | Protected content Boxtel | The Netherlands

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