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Germany - Working from home (Frankfurt)

Online Mystery Shopping – Working from Home
Are you a stay-at-home parent, student or you are available for 2 hours a day, 5 days a week and live near to a post office?

BVA is an international market research company based in France. BVA mystery shopping is one of the departments of the company. We do mystery shopping in France and all over the world.
It is a member of the MSPA (Mystery Shopping Professionals Association).

Objective of the project:
We need to measure the quality of service of online purchase on a wide variety of brands offered by one of the largest search engine in the world.

•Shopper’s profile we look for:
Protected content speak German and is able to read and make phone calls in German
- You are available 1 to 2 hours per day
- Very organized and meticulous
- You have time to go to the post office.
- You are used to purchasing online and you are able to receive packages at home or at your workplace.
•What you need to do (3 scenarios):
1. Main scenario – Mystery shopping PURCHASE (MS)- You purchase an item from a preselected website, receive the item and then (depending on instructions) either return it to the merchant for reimbursement or donate it to the preselected charity organizations.
2. Customer Service Phone Call (CS Phone) – You call a preselected merchant/brand to raise a question on either the Merchants Retail Policy or regarding a specific product. For example, “Do you offer gift receipt?”. “I need to get this product within 4 days. If I buy this product, when will it arrive?”
3. Customer Service Email (CS Email) – You send an email to a preselected merchant to raise a question on either the Merchants Retail Policy or regarding a specific product.

•Fieldwork:
8 – 12 Online purchases per week Protected content tasks per week. You will make purchases with the virtual card number (VCN) we send to you.
•Duration:
3 Months or more. Start immediately.
•Payment - If you are well engaged in the tasks, you can earn up to Protected content even Protected content per month.
If you are interested, please send your CV to or contact directly Protected content

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