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Assistant Customer Service Manager (Operation) (Guangzhou)

COMPANY:
We provide premium travel services to clients globally. Our service network has over Protected content around the world. We are looking for high energy professional to join our English-speaking customer-facing service team.

JOB DESCRIPTIONS:
- Develop and maintain operation workflows, protocols and best practices to ensure high quality customer service experience
- Interact with oversea customers on service enquiries and service delivery
- Prepare statistical and analysis reports for quality monitoring and on-going improvement programs

REQUIREMENT:
- Degree in Business / Operations Management or related discipline
- At least 2 years of experience in customer service or operations management
- Strong proficiency in both written and oral English
- Working knowledge of Chinese
- Highly motivated, dynamic, and comfortable in leading change
- Previous experience in travel, hospitality, loyalty industry preferred

Position in Guangzhou. Please PM me if interested.

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