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HELP need supplements from the US & having problem (Guayaquil)

Hola all!

Hoping someone out there may be able to advise or help me. I ordered some supplements from the US that cannot be found here. After waiting six weeks we have just discovered that the package is being returned to the states. Something about it being over 4kg and over $400.00. That and something about the package needing a doctors certificate to authenticate the contents of the supplements. We are not sure about any of it and our interpreter was also unsure.

Is there anyone out there who has experience with shipping specialty supplements into Ecuador? I would REALLY appreciate hearing from you as I need these supplements!

Thank you, Carmen :)