Join now
Log in Join


• Technical systems support within a technology organization
• Support for moderately complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services
• Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems or escalates if needed to meet established service level agreements
• Assists with migrations from development to production, upgrades, installations and/or configurations
• Write queries to extract data and validates data loads; participates in project sizing efforts
• Updates documentation and procedures and provides informal training
• Troubleshoots network, hardware and software issues using pre-defined guidelines, templates and/or test scripts, identifies and escalates problems
• Tracks changes and performance trends and participates in process improvement activities
• Understands BCP, quality, security and compliance requirements for supported areas and monitors changes to identify risk to production systems

• 3+ years Systems Support Analysis and Windows Operating Systems experience
• Understanding of project management methodologies
• Demonstrated ability to evaluate and diagnose issues
• Relational databases and reading stored procedures
• Demonstrated ability with SQL, writing moderate query requests
• Demonstrated analytical and communication skills
• Able to work during weekends

Hong Kong Forum