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Unique Customer Service jobs at American Express (Hong Kong)

Customer Care Professional – Customer Service

Become a member of one of the world’s most respected service brands and enter a world of opportunity! In this role, you will ensure extraordinary customer experience by promptly and accurately servicing the needs of our customers.
If you are passionate about people with customer service experience and interested in working for a world-class leader, we invite you to apply today!

What you will do:

•Delivering extraordinary customer service by responding to inquiries concerning customer accounts in Cantonese, Mandarin and English.
•Growing and nurturing customer relationships on each and every call that result in measurable card member value.
•Documenting necessary account information and offering enhanced solutions that benefit the customer..
•Working in a fast-paced, 24/7 rotating shift, and structured call centre environment.

What you will need:

•Customer service experience is essential.
•Flexibility on both day and evening schedules, including weekends.
•Strong verbal communication skills including active listening in Cantonese, Mandarin and English.
•Exceptional relationship building skills with a desire to meet and exceed customer expectations.
•A smile in your telephone voice and the ability to grasp and retain large volumes of information is essential.

In return we offer:

•Flexible Start Date
•Team Operating Hours: 24 hours/7 days per week We can offer day OR Evening /Overnight shifts
•The chance to start your career with a global, iconic brand
•Great working environment and supportive culture
•Competitive Medical Benefits
•Retirement Scheme
•Marriage/Examination Leave

If you have the language skills and customer service to pursue this fabulous opportunity, please send your Resume to Protected content highlighting your Cantonese, Mandarin and English levels of proficiency.

This is a rare opportunity to kick start your career with a global iconic brand! Protected content

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