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Delivery times for UPS parcels sent from Turkey (Istanbul)

I have ordered a few items on the Mudo Concept website. They sent those through UPS (4 different parcels) I have been tracking the parcels online and they have been at the Mahmutbey hub since 28th October, which is quite a long time! I am trying to reach the UPS customer service but after I choose the english language option, the line gets disconnected after a few seconds (my turkish is far from being good enough to be able to talk about this with someone who does not speak english) Anyone has any experience with UPS in Turkey and knows about the average delivery time? I have had some pretty bad experiences with them in the UK but at least I was able to reach the customer service to try to solve the issue!

Istanbul Forum